Refund & Cancellation policy.

Thanks for purchasing one of our products.

In order to be eligible for a refund, you have to return the affected product within 14 calendar days of your purchase. The item/s must be received by us in the same condition that you received them and undamaged in any way. You will have to cover the cost of the return postage.
Gift cards are non refundable.

In addition, as the Creature Moulds and Creature Feet are food preparation items, we can only accept returns and provide refunds on unused items.

After we receive your returned item/s, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund and we will inform you if this is the case.

You can cancel your order at any point prior to it being shipped and we will refund the full cost paid, including any shipping costs. Orders can be shipped almost immediately, so we cannot guarantee that you will be able to cancel an order before it has been shipped. We must receive the email and have a reasonable chance to respond during business hours. Include 'CANCEL MY ORDER' in the subject title of your email.

If anything is unclear or you have more questions feel free to contact us.